Signallamp Spotlight features interviews with some of our talented and passionate team members. Our goal is to provide a peek inside our organization, specific aspects of the profiled role, and a few lesser known details that offer a glimpse into the lives of our Signallamp family outside of work. This spotlight features Erica Musheno, MA.
Tell us a little bit about your role and a day in the life.
When I started at Signallamp Health, I felt like I was getting in on the ground level of something that was going to be really big. In the two years I have been with the company, and being part of the growth in staff, clients and technology, I know my initial feeling was 100% accurate.
With responsibility for keeping our systems and workflows as seamless and trouble free as possible, I am reaching out to staff and troubleshooting issues, or working hand and hand with our IT partners. We are tech-focused company, and my work touches each and every employee. It’s always a different challenge or problem to solve, and I feel like that helps me stay interested and eager to learn more.
I truly feel like management sees you as a person and understands that life is complicated and stuff happens; we are not infallible. I’ve never felt my job was in jeopardy because I didn’t understand a task or struggled with a project. I am totally comfortable going to any of our management team and asking questions or for help.
The company is also great at showing appreciation for their employees. We have company picnics and an annual Christmas party. It’s so nice to be able to interact with co-workers and management in these settings, especially since most of our staff works from home. They also strive to offer employees the best possible benefits and are concerned with employee’s work/life balance.
What fictional place would you most like to go?
As just about anyone who knows me knows, I am obsessed with Harry Potter. So of course, I would love to go to Hogwarts School of Witchcraft and Wizardry! I recently went to The Wizarding World of Harry Potter at Universal Studios Orlando, and it was absolutely amazing! My family and I have been discussing going to London for the Warner Brothers studio tour. They do amazing events like Hogwarts in the Snow where you have a big Christmas feast in the Great Hall just like in the movies. It’s probably as close to the real Hogwarts as I can get, for now!
Who’s your go to band or artist when you can’t decide on something to listen to?
I really love Neil Young or the Red Hot Chili Peppers. I can have a terrible day, put some RHCP or Neil Young on the radio and any frustration I had just goes away.
If all jobs had the same pay and hours, what job would you like to have?
Is professional pet sitter and option? I love dogs and cats so it would be amazing to spend my day just hanging out with them and getting paid for it. If not, then I’d probably go with a cast member at the Wizarding World of Harry Potter. I’ve always wanted to own my own shop, making cute baskets and wreaths – great personalized things for your home – so that’s an option too.
What would be your ideal way to spend the weekend?
I love spending time with my family and friends, and I love being outdoors. I’ve always wanted to rent a big lake house or beach house and have all my favorite people join us. Cooking and food are a big part of my family, so a big family dinner would be a must. Lots of outdoor activities, hiking, swimming, sitting by the ocean with a good book, or just sitting by a fire making s’mores.
What are you most likely to become famous for?
Maybe not what I would be famous for, but what my family would be famous for. My mom is the youngest of 20 siblings. Back then it was normal (my mom is 63), but now families with that many kids get a reality TV show. I lost track of the number of cousins I have. I love coming from a big family, and most of my mother’s siblings still live in the Scranton area. The ones who don’t visit regularly. We are all very close. Being an only child, it is amazing to me how devoted they are to each other.
What’s the most poignant lesson you’ve learned about seniors from working in senior care?
The main thing I have learned about seniors while working at Signallamp Health is how much they rely on the calls from their nurse care managers. They depend on them for trusted medical education, but they also build a relationship with our nurses and look forward to the call from their nurse. We become an important part of their lives. I answer the overflow of calls If a nurse happens to be on with another patient. I can’t even count the number of times patients have said they were calling for their “friend” or “my girl” or told me they were concerned their nurse may have been out sick because they didn’t answer the call. It’s heartwarming to know these nurses have built such trust and strong relationships, especially with the patients who may not have anyone else. They do now because of our nurses.