The Caregiver Connection: How Remote Nursing Forms Strong Patient-Provider Relationships
The caregiver connection—the bond between nurses and their patients—is a crucial component of overall patient wellness. Thankfully, modern developments in the field, such as Remote Patient Monitoring (RPM), have made it easier than ever to form those connections. This was verified during the COVID-19 pandemic, where RPM was deployed en masse and led to better patient health outcomes [1], as well as meaningful personal interactions.
The reason for this is now clear. Remote nursing allows caregivers a degree of transparency they didn’t have before. Nurses get a glimpse into their patients’ lives in a setting where patients feel most comfortable—providing the foundation for tight-knit bonds.
If you’re a qualified nurse thinking about the switch to remote care, consider what our patients had to say about the power of remote nursing and the caregiver connection in fields like chronic care management (CCM).
How Our Patients Feel About Remote Nursing
Our nurses are constantly monitoring, assessing and advising their patients so they can have the smoothest possible healthcare experiences. And the best outcome—and the best compliment a caregiver can receive—is a gracious patient saying, “You changed my life.”
So, how do Signallamp Health nurses fare?
The following are real testimonies from actual patients in RPM programs. Their names have been changed for privacy reasons, but the touching stories they tell about their relationships with their remote nurses and healthcare providers are presented unaltered.
Beatrice
Beatrice is 85 and enrolled in a chronic care management program in the Tampa area. She receives routine check-ins and care calls from her support team and, more specifically, her personal care manager, Priscilla.
As Beatrice puts it: “Knowing Priscilla’s there, that I can call in case of anything, is such a treasure to me.” She shares that “it’s wonderful to have someplace to reach out to,” when talking about her care management team.
For people like Beatrice who are elderly and living with chronic conditions, remote CCM provides a lifeline of support that they can access for:
- Information about their conditions and treatment recommendations
- Urgent care in case of emergencies
- Mental and emotional support and a sympathetic ear to discuss their medical issues with
Beatrice loves that Priscilla is “personable, caring, and knowledgeable,” and praises her personal reach outs. They’ve developed such a tight, genuine relationship that Beatrice feels like she “can tell Priscilla anything.”
The importance of social and emotional support for patients cannot be understated. According to the Centers for Disease Control (CDC), social connectedness leads to a longer life, better health and improved well-being [2]. RPM provides this sense of enhanced security and connection to patients, as they know support is only a call away.
May
May was unfortunate enough to experience a fire in her kitchen, leaving her with severe burns on her arm that needed professional bandaging. When her care manager, Denise, heard about the accident, she sprung into action to get May the help and coverage she needed to get better as quickly as possible.
After the incident, May’s injuries needed constant care and a steady supply of medical bandages. “It’s costing me a lot of money,” May complained, “having to dress and redress these wounds twice a day.”
Luckily for her, Denise was on a mission to ensure she didn’t have to keep covering them out of her own pocket. As May explains it:
“Denise has been ever so helpful, going above and beyond to get me coverage for the bandages. She’s been working diligently for two days to find a resource, and she is just very helpful and I appreciate and am very fortunate that she’s been assigned to me.”
This kind of powerful praise isn’t uncommon for our remote nurses.
RPM program care managers have a wide variety of resources available to them to help patients with their specific needs. They take the time to get to know their patient’s unique medical conditions and work with them toward the best possible treatment plans.
Patients see the difference this close, careful attention makes. They’re grateful for all the effort their care managers put into improving their health and, like May, tell us on a routine basis how thankful they are for the personalized help.
Form Genuine Connections with Your Patients with Signallamp Health
For qualified, professional nurses hoping to obtain all the benefits of a remote position while still maintaining the personal connections that define the career, consider applying to Signallamp Health. Our remote nurses deliver personalized, professional care to their patients and provide them with a sympathetic shoulder to lean on.
Part of developing strong personal bonds involves getting to know your patients on a deep, emotional level. We provide our nurses with the resources and time to learn about their patients to provide that personal touch during calls and check-ups.
If you’re a compassionate nurse with a desire to provide exceptional care and foster lasting connections, apply to Signallamp Health to start making a difference in more patients’ lives.
Sources:
[1] “Strengthening healthcare delivery with remote patient monitoring in the time of COVID-19.” National Library of Medicine. July 21, 2021. [Online] Available: https://www.ncbi.nlm.nih.gov/. [Accessed August 5, 2023]
[2] “How Does Social Connectedness Affect Health?.” Centers For Disease Control. March 30, 2020. [Online] Available: https://www.cdc.gov/. [Accessed August 2, 2023]