How did you first learn about Signallamp?
While browsing openings on Indeed I came across Signallamp. I had been doing home health for several years and was looking for a remote chart auditing job after completing my OASIS certification but found this instead! The testimonials all spoke of what a great company this was, and I really liked the concept of CCM so I knew I had to give it a try.
What do you like the most about your job?
Professionally, I love being able to spend time helping patients overcome obstacles and fix problems that might otherwise not be addressed. Having worked both home health and hospital jobs before, I know how there is often not enough time to address all the little things. It is a good feeling being able to pick up that slack and make a difference for so many people. And personally, spending the day at home with my cats and getting to be home to welcome my kids home from school is absolutely amazing.
What is the best career lesson you have learned so far?
The most important lesson I have learned is to never stop learning! The healthcare world is always changing, and to stay on top of new issues you really have to put in effort to remain involved and informed. No single person can know it all, but the more you can learn, experience, and research the more you can help your patients and colleagues. I can honestly say I still learn something new every week, and you never know when you’ll find the next person who could benefit from that extra knowledge.
Compared with day one, how has Signallamp grown?
Unfortunately, I have not been with Signallamp for very long, so I have not witnessed a lot of changes. However, my team was just given access to schedule appointments with our providers and that is very helpful and exciting.
If you could select one co-worker to mentor you, who would you pick and why?
Staci H is my team leader, and she did most of my training when I first started. I can’t think of anyone else I would rather learn from during work. She is a very positive person and has a very caring presence. She has so much experience and knowledge to share. Any time I have a question or concern I know Staci will be able to help, and I hope to keep learning a lot more from her through my time at Signallamp.
What do you like to do when you are not working?
When I am not working, I typically like to be outdoors. Hiking, swimming, kayaking, gardening… whatever the day allows for, I am just happy to be outside getting some fresh air and sunlight. Of course, I live in Florida, so we have our fair share of ugly, rainy days and during those I spend my free time playing games with my husband and kids or cuddling up with my cats to read or watch a scary movie.
What is a fun fact about you many people may not know?
I am a huge fan of anything spooky and supernatural! I even got married on Halloween!
Tell us about the craziest experience you have had with a patient:
Perhaps not a particularly crazy story, but one I always find funny to tell is from my time as a home health nurse. While still new to that field I was on a mission to help everyone I could, and only later discovered I’d a bad habit of giving my patients my personal cell number to reach out in case they had any issues or questions. Many calls were legitimate with important concerns, but the one I will never forget is the 75+ year old patient who called me one evening around 9pm because he had lost the flyer they’d saved and needed to ask if I knew the number for Hungry Howie’s Pizza!
Share a success story from your time in CCM:
One of my proudest encounters so far involved an elderly patient who had changes made to their antidepressant medication. The patient’s daughter would pick up their prescriptions, but the patient mostly organized and administered their medications independently. I called to follow up about a week after the appointment where the change had been made and discovered daughter had no idea the new medication was intended to replace another. The patient had also forgotten and for that week had been taking both medications. We stopped the double-dosing before any significant side-effects appeared and I educated daughter on monitoring signs of Serotonin Syndrome and when to seek immediate medical attention. For the next few days, I provided a daily follow-up and daughter was so grateful for CCM.