I document right in the chart and communicate with Dr. Goldberg based on his workflows and preferences.

Effective chronic care management won’t get off the ground unless providers are confident and on board

Providers have no wiggle room in their day-to-day, so if you’re operating outside their workflow, you don’t exist.

Cookie cutter just doesn’t cut it

Only a healthy respect for practice workflows and provider preferences will get both clinical and admin staff to support the program